Shipping policy

✨Luna Nova Jewellery Shipping Policy

📦 Order Processing

All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays.
Orders are carefully packaged to ensure your jewellery arrives in perfect condition.

🚚 Shipping Methods & Delivery Times (UK)

We aim to deliver your items promptly. Estimated shipping times (after processing) are:

Standard Shipping (Royal Mail 2nd Class): 3–5 business days
Tracked / Signed Shipping (Royal Mail Tracked 48): 2–3 business days
Express / Next-Day Delivery: 1 business day (orders must be placed before 12:00pm)

Please note: Delivery times are estimates and cannot be guaranteed due to courier delays beyond our control.

🌍 International Shipping

We ship worldwide. Delivery times vary by destination:

International shipping costs will be calculated at checkout. Customs duties, import taxes, and fees are the responsibility of the customer.

🛡️ Shipping Costs

Shipping costs are calculated at checkout based on weight, destination, and delivery method.
Free standard shipping may be offered for orders over a specified amount — check our website for promotions.

🔒 Tracking Your Order

All tracked orders will receive a tracking number via email once your parcel has been dispatched.
Please allow 24 hours for tracking updates to appear on the courier’s website.

⚠️ Lost, Stolen, or Damaged Parcels

Luna Nova Jewellery is not responsible for lost or stolen parcels once the courier confirms delivery.
If your parcel is marked as delivered but not received, please check with neighbours or your local post office first.
For damaged items, please contact us within 48 hours of delivery with photos of the damaged parcel and item.

📞 Contact Us

For any shipping inquiries, questions, or assistance, please contact us at hello@lunanovajewellery.com.

Last Updated: 8 October 2025