Terms of service

✨ Luna Nova Jewellery Terms of Service

 

Welcome to Luna Nova Jewellery. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our site or make a purchase.

1. Eligibility

You must be at least 18 years old to place an order with us. By using our services, you confirm that you are legally capable of entering into binding contracts.

2. Ordering & Acceptance

  • All orders placed through our website are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or unavailable stock.
  • Once your order is confirmed, we will send a confirmation email with your order details.

3. Pricing & Payment

  • All prices are displayed in GBP (£) and include applicable UK VAT where indicated.
  • Payment is due at the time of purchase. We accept payments via Shopify Payments, PayPal, and other listed payment gateways.
  • We reserve the right to change prices at any time, but confirmed orders will be charged at the checkout price.

4. Shipping & Delivery

  • Shipping times are estimates and may vary depending on location, stock, and courier.
  • Luna Nova Jewellery is not responsible for delays caused by the courier.
  • Risk of loss or damage passes to the customer upon delivery.

5. Returns, Refunds & Repairs

Please refer to our Returns & Refund Policy for full details. Key points:

  • Earrings and intimate jewellery items are non-returnable for hygiene reasons.
  • Personalised items are non-returnable unless there is a mistake made by us.
  • Faulty items will be repaired, replaced, or refunded at our discretion.

6. Product Descriptions & Accuracy

  • We strive to ensure all product descriptions, images, and pricing are accurate.
  • Colours, textures, and sizes may vary slightly due to photography, screens, and the handmade nature of some items.
  • We cannot guarantee that product descriptions or website content are completely error-free.

7. Intellectual Property

All content on the Luna Nova website, including text, images, logos, and designs, is the property of Luna Nova Jewellery and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without express written permission.

8. User Conduct

By using our website, you agree not to:

  • Violate any applicable laws or regulations.
  • Attempt to interfere with website functionality or security.
  • Use the site to transmit spam, harmful code, or misleading information.

9. Limitation of Liability

  • Luna Nova Jewellery is not liable for indirect, incidental, or consequential damages arising from your use of the website or purchase of products.
  • Our total liability for any claim is limited to the value of the order purchased.

10. Privacy

Your personal data is processed in accordance with our Privacy Policy. By using our services, you consent to our collection and use of personal information as described there.

11. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We may update these Terms of Service from time to time. Updated versions will be posted on our website with the “last updated” date. Continued use of the site constitutes acceptance of the updated terms.

 13. Contact Us

If you have any questions about these Terms of Service, please contact us at hello@lunanovajewellery.com.

 Last Updated: 8 October 2025